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A2 German Retail Customer Service Associate

Cape Town, Western Cape Job ID: 190021110

Work for a company that delivers to extreme locations!
https://blog.aboutamazon.com/transportation/amazons-most-extreme-delivery

Amazon Cape Town is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join our German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.

Responsibilities:
  • Attend to all customer queries relating to online orders or the ordering process via email and phone
  • Provide account support to customers
  • Act as an advocate for our customers, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
  • Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
  • Ensure internal reference pages are updated
What do we offer:
  • Competitive hourly rates
  • Medical Aid Contribution (including Spouse and up to 3 children)
  • Provident Fund Contribution
  • Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
  • Work Visa Assistance
  • Part time options available based on business need (no less than 20 hours)
  • Free door-to-door transport should you work during unsociable hours and stay within the designated transport zone, which is a 30km radius from our offices in Wembley Square, Gardens Cape Town.

Basic Qualifications
  • Excellent command of English Language (verbal and written)
  • Ability to read German (Written German is not a requirement but will be advantageous).
  • Matric or equivalent qualification (Grade 12/Standard 10) /Arbitur.
  • Solid typing, phone, and computer navigation skills.
  • Ability to efficiently navigate the internet.
  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs.
  • Ability to work as an effective team member.
  • Strong interpersonal skills.
  • Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours).
  • Positive attitude and a passion for providing excellent customer service.
  • Effective communication and written skills.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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