German Digital Customer Service Associate
Cape Town, Western Cape Job ID: 210053272Apply now
Are you curious about new platforms and technologies and have a desire to deliver world-class customer service? Are you excited by the idea of owning a problem and innovating on behalf of customers? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years?
Amazon introduced the first Kindle in 2007 — at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps. In 2014, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice. Alexa is now integrated with over 20,000 third party devices from 3,500 brands. Alexa has 50,000 skills and developers in 180 countries. Want to know more, join our team!
The Device, Digital and Alexa support team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, this is the job for you!
Please note that this position will commence as a Virtual Work from Home role until further notice,thereafter it will be based onsite at Amazon offices.
We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences – will you help us?
Knowledge & Skills Required
Customer Service Skills:
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