Amazon is looking for a Communities Moderator (German speaking) who will join our aim to protect customer confidence across Amazon Community Shopping experiences.
Our consumers are Amazon Shoppers that use Community Purchase material such as Customer Reviews, Questions, Answers and Comments, to make better informed shopping selections. As a moderator, you will monitor against improper content (e.g. unlawful or sexually explicit content) and off-topic content (e.g. delivery, seller experience) to preserve confidence among customers.
Moderate all customer reviews and respond to email queries.
Meets or exceeds quality and productivity goals assigned by management.
Demonstrates clear and polite written and oral communication.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
Follows company policies and processes in order to process customer requests appropriately.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
Proactively communicates system and process issues, and customer feedback trends to management.
Exceeds customer expectations by going above and beyond all other duties as assigned.
German (A2 or higher) & English communication skills
Completed NQF Level 4 or a Matric qualification or higher
Minimum 12-month service industry experience
Computer knowledge (speed, accuracy and navigation)
Proficiency in Microsoft Outlook and MS Office applications
Flexibility in work schedule - (Shifts will possibly start and end outside of normal business hours)
South African Citizen/Permanent Resident
Some college degree preferred
1+ year of relevant phone or email customer service experience
Ability to multi-task with phone and computer skills
Experience working in a customer service or call center preferred
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member
“Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”