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Customer Service

Virtual Customer Service Associate CPT (Work from Home)

Cape Town, Province of the Western Cape
Requisition ID: 170010100

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems, especially over this high volume time of year. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment.

This position is not based at our offices but you will be able to work from home on a full time basis (40 hours per week). It will be permanent and benefits include Medical Aid, Provident Fund and training.

Type of Role: Full Time, shifted environment. We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and depending on your shift you might be required to work over weekends and public holidays. Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.


Internet requirements: 10MB Uncapped Fiber or DSL line
Device requirements: Amazon will provide a desktop, monitor, keyboard, mouse and headset that remains property of Amazon

Amazonians have the following skills:
Customer Focus
•Ability to empathize with and prioritize customer needs
•Uphold company values and respect every customer
•Exude patience and ownership with each customer
•Ability to resolve conflicts and set appropriate expectations with customers
•Ability to determine customer needs and provide appropriate solutions

Communication Skills

•Ability to communicate clearly and concisely with both external customers and coworkers
•Ability to document customer account activities thoroughly and concisely
•Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
•Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills
•Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
•Ability to make appropriate decisions on behalf of the customer quickly and effectively
•Desire to continually learn
•Solution oriented and self-motivated
•Ability to effectively prioritize work time to ensure efficiency

Computer Skills:
•Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
•Fluency in Windows Operating Systems and Microsoft Outlook

Basic Qualifications:
  • Completed NQF Level 4 qualification or higher
  • At least 3 months of work experience (any environment)
  • Internet requirements: 10MB Uncapped Fiber or DSL line
  • Good command of English (verbal and written)
  • Typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
Preferred Qualifications:
•1+ years in a service environment

All applications will be subject to assessments and interviews.
All offers are subject to completion of a successful background, police clearance and reference checks.

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