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Customer Service

College Customer Experience Agent - West Florida

Indianapolis, Indiana
Requisition ID: 170010138

WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!

In order to be considered for this position you must live in Florida, currently be attending University of West Florida, be approved through the university’s work study program and apply with your University of West Florida email address.

Who We Are

Since 1994, Amazon has evolved from a single retail website to become a global business as well as an e-commerce and publishing partner.

Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.

Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.

Job Description

This is Amazon's work from home College Customer Experience Agent (“CEA”) role.

This position will allow students to think outside the box, solve problems, answer questions, and resolve customers’ issues via phone and chat. CEAs will be challenged to leverage resources, think big to resolve issues and ultimately improve the customer experience. CEAs will be working with one of the fastest growing areas within Amazon and help create a format for improvement from onboarding, learning, and assessing the tools and resources given to Customer Service Associates to perform their role.

Amazon CEAs will also research issues, identify opportunities for improvement and create a project charter for roll out. CEAs will also be required to collaborate with other students in the same role to help promote/present their project.

This job is an hourly position and the pay rate is $10.00 per hour, except where a higher state, local or federal minimum wage rate applies.CEAs will also receive overtime pay at 1.5 times their regular rate when they work more than 40 hours in a workweek. Training for this role is paid and fully self-directed.

In this role, CEAs will have the freedom to choose their work schedule that he/she will build based upon their class schedule and the business' needs. From the start of fall semester through spring, CEAs will have the opportunity to work anywhere between 12 and 20 hours per week, with each CEAs working a minimum of 12 hours per week. Working hours will increase during our peak season (November through January 1st), and you may be able to work up to the maximum amount of hours per week permitted under applicable law.. You may also be required to work on any/all major holidays, such as Thanksgiving, Black Friday, or Christmas. Agents will be able to decrease their scheduled hours during finals week if needed.

Basic Qualifications

Your current and home address must be in Florida. Any applicants with home addresses outside of the hiring state will not be considered.
  • High School Diploma or equivalent
  • Currently enrolled in an Undergraduate program
  • University of west Florida email address
  • Basic typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and Instant Messenger tools
  • Ability to participate and complete mandatory training
  • Ability to complete I-9 work authorization paperwork in person
  • Ability to take any shift Sunday through Saturday from 3:00am to Midnight Pacific Time zone

Preferred Qualifications
  • Customer Focus
  • Experience working in a self-directed, self-trained environment
  • Ability to empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Ability to determine customer needs and provide appropriate solutions
  • 1+ years in a service environment dealing with the public


Technical Requirements

You will be shipped a headset, Gemalto tokens, Ethernet adaptor and Amazon Managed device to the address provided in your application. Equipment may arrive separately.

Please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.


Requirements:
  • Ethernet cord for connectivity


Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran/ Gender Identity / Sexual Orientation.

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