College Customer Experience Agent - West Florida
Florida Job ID: 170010138Apply Now
WORK FROM HOME FOR AMAZON VIRTUAL CUSTOMER SERVICE!
** Please note: In order to be considered for this position you must live in Florida, currently attending the University of West Florida, be approved through the university's work study program, and apply with your University of West Florida email address.**
Who We Are
Since 1994, Amazon has evolved from a single retail website to become a global business as well as an e-commerce and publishing partner.
Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.
Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.
This is Amazon's Work from Home College Customer Experience Agent role.
This position will allow students to think outside the box, solve problems, answer questions, and resolve customers’ issues via phone and chat. College Experience Agents will be challenged to leverage resources, think big to resolve issues and ultimately improve the customer experience. CEAs will be working with one of the fastest growing areas within Amazon and help create a format for improvement from onboarding, learning, and assessing the tools and resources given to Customer Service Associates to perform their role.
Amazon College Customer Experience Agents will also research issues, identify opportunities for improvement and create a project charter for roll out. Agents will also be required to collaborate with other students in the same role to help promote/present their project.
This job is an hourly position and pay rate nationwide is $10.00 per hour, except where a higher state, local or federal minimum wage rate applies. Training for this role is paid and fully self-directed.
From the start of the Fall semester through Spring, agents will have the opportunity to work 12 - 20 hours per week, with each agent working a minimum of 12 hours per week. Working hours will increase during our peak season (November through January 1st), and you may be able to work up to the maximum amount of hours per week that the state and federal law allows during breaks from school. You may also be required to work on any/all major holidays, such as Thanksgiving and Christmas. CEAs will be able to decrease their scheduled hours during finals week if needed.
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