Technical Support Associate, Device, Digital & Alexa Support – Kennewick, WA US
Kennewick, Washington Job ID: 200036473Apply now
Technical Support Associate -United States (Virtual & Kennewick, WA)
As a candidate, youmustbe fluent in English and reside within 50 miles of our Kennewick, Washington site.
This role will be virtual on your start-date and we expect that this role will continue to be virtual up until 2 October 2020. Should business needs require you to work on-site ahead of this date, please note our Kennewick site remains open with physical distancing, cleaning and sanitization, and other safety measures in place including wearing of masks and temperature checks. Our Kennewick site located at 7011 W Canal Drive Kennewick, WA 99336.
This permanent position requires a full-time schedule that will vary. This includes a required average of 40 hours worked per-week on varying days (Sunday – Saturday) and shifts (morning, afternoon, evenings, overnights and potential split shifts). These hours worked may increase up to 60 hours worked per-week for short periods during Peak times.
What is Amazon Customer Service All About?
Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. OurAmazon Leadership Principles(https://www.amazon.jobs/en/principles) are not just words on a screen – they are a driving force in the decisions we make every day.As an Amazon Technical Support Associate, it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.
What is Amazon Technical Service All About?
The Device, Digital & Alexa Support (D2AS) Team helps to ensure a positive customer experience as it relates to Kindle, Fire Tablets, Fire TV, Fire TV Stick, Prime Video, Prime Music, Echo, Alexa and so much more.
What is the History of Amazon Digital?
Amazon introduced the first Kindle in 2007 and offered 90,000 eBooks at launch. Kindle sold out in under 6 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets and Fire operating system. For streaming media lovers, we created Amazon Fire TV, Fire TV Stick, and Fire TV with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps. In 2014, we introduced the Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice.
The minimum requirements of this role include: A basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies; an ability to follow detailed verbal and written instructions; an ability to empathize with customers and prioritize their needs; and logical problem solving skills.
What Does Amazon Need from Me?
When Should I Apply?
Think you’ve got what it takes to be the next member of our team? Learn more about the requirements below and apply today! The sooner you apply, the earlier your application can be reviewed and considered.
If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visithttps://www.amazon.jobs/en/disability/us.
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