Costa Rica - Virtual Customer Service
San José, Provincia de San José Job ID: 210056337Apply now
Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Virtual Customer Service. At Amazon, we value our customer above all and we are looking for the best Customer Service Associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following organizations: Customer Service Associate or Shipping and Delivering Associate.
Here is what you need to know about them:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Shipping & Delivery Support is a customer service organization dedicated to support the Amazon Supply Chain network for multiple geographies like MX, NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to Customers. Overall, SDS plays a critical role in ensuring the smooth functioning of Amazon Logistics transportation (AMZL) and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities include, but are not limited to:
The Costa Rica Virtual Call Center (VCC) - It is a ‘Work from Home’ model for Costa Rica Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
- Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times overtime, based on business needs.
Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!
Here are a number of skills that will allow you to be successful in this position:
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