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Customer Service

FBA Credit Operations Supervisor

Seattle, Washington
Requisition ID: 369379
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Amazon.com's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Supervisor. Our teams' objective is to provide the capability for merchants to obtain the benefit of FBA, including all the superior performance of Amazon’s shipping and customer service. FBA Credit Operations Supervisor holds an entry-level management position responsible for ensuring standards for quality assurance and productivity are met. A FBA Credit Operations Supervisor sets the vision, direction, and culture of his/her team by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, and frequent one-on-ones that focus on improving seller satisfaction, monitoring real time service levels and schedule adherence, and serving as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.



Basic Qualifications:
  • BA/BS degree required or equivalent leadership experience
  • Demonstrated team building skills within own team or across other teams.
  • Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth and development of leadership teams.
  • Demonstrated skill in developing and implementing new strategies and procedures.
  • Demonstrated ability to devise and communicate administrative and procedural decisions.
  • Versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
  • Proven ability to develop, plan, and implement short and long range goals.
  • Proven ability to manage reporting and analysis.
  • Proven ability to effectively and efficiently complete difficult goals and/or assignments.

Preferred Qualifications
Communication Skills:
Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.
Demonstrated people skills.
Demonstrated team building skills: within own team/across other teams.
Ability to provide objective performance feedback.
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers.
Ability to review policy process via computer-based database as necessary to provide written and/or oral answers or solutions to customers.
Excellent documentation skills.

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