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Support Engineering

Sr. Manager, Operations Industrial Engineering

Seattle, Washington
Requisition ID: 336967
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking someone to lead global improvement initiatives in our state of the art fulfillment centers as part of our WW Operations ACES team. ACES is the Amazon Customer Excellence Team continuously improving the experience of our customers by reducing costs and improving quality. This position requires the ability to innovate, analyze, plan, organize, implement, and manage process improvement projects to maximize safe, economical, and effective use of materials, energy, and people.

Performance Objectives will consist of:
  • Leading cross-functional teams of business and technical leaders to deliver impactful results at Amazon speed.
  • Study, learn, and diagnose Amazon fulfillment operational processes, identify root causes and improvement opportunities, prescribe improvement strategies and guide the improvement effort.
  • Planning and designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
  • Leveraging and integrating advanced technology into process design to maximize return on investment and minimize costs.
  • Recommending and implementing changes to safety procedures, work methods, and labor standards.
  • Project and Change management from conception to completion.
  • Setting clear goals and leading a team to achieve those goals.
  • Writing clear documents, and leading project meetings with Sr. Management.

What is the impact you can expect to enjoy:
  • Work on high impact projects at the leading edge of one of the world’s most innovative companies.
  • Help Amazon meet the challenge of growth by designing simple and scalable solutions to complex problems.
  • Work with operations leaders as part of the Amazon Customer Excellence Team (ACES) to deliver transformative change.
Basic Qualifications:
  • Advanced technical (MS/MBA/PhD) degree from an accredited university with focus on Statistics, Mathematics, Industrial Engineering, Operations Research, Management Science, Economics, and related areas.
  • At least seven (7) years of Project Management/Engineering experience
  • Expert knowledge of Analytical Problem solving tools including Statistical Hypothesis testing, Optimization heuristics, DMAIC, Six Sigma, Simulation, Queueing Analysis
  • Demonstrated experience and proficiency in written and verbal communication
  • Experience developing and deploying large capital projects at global scale.
  • Microsoft Office products (Excel, PowerPoint, Word, Visio, and MS Project), AutoCAD, and statistical analysis tools (JMP or Minitab, SAS, SPSS, R, etc.
  • Strong change management and influence skills; ability to negotiate and communicate across all org levels.
  • Some travel may be required.

Preferred Qualifications
  • Self-starter and independent thinker.
  • Working knowledge and proven track record of success with analytical problem solving methodologies and programs.
  • Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
  • Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change.
  • Excellent presentation skills, dynamic approach with the ability to translate theory into practical application.
  • Demonstrated skills leading and influencing global business partners.
  • Proven analytical capabilities.
  • Passionate about the customer, whose experience with Amazon depends on us.

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