Virtual Technical Support Associate
South Africa Job ID: 190024061Apply Now
Amazon Virtual Technical Support Associate (TSA) Job Description – Work from Home
A Technical Support Associate (TSA) is a critical part of Amazon’s mission to deliver timely, accurate and professional customer service. Your mission will be to provide outstanding customer and technical support for Amazon customers in regards to Digital devices and platforms.
If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, want to help improve associates’ technical skills and can do this always with a friendly tone, this is the job for you!
A Technical Support Associate raises the bar in four categories:
This role requires South African citizenship / permanent residency.Virtual Technical Support (VTS) is a 'Work from Home' model for South Africa. VTS TSAs are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
Type of Role: Permanent, Full Time, shifted environment.
We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays. Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.
Internet requirements: Dedicated 10MB Uncapped Fiber or ADSL line (LTE lines are not eligible for this role)
Equipment/hardware: Amazon will provide a laptop and headset that remains property of Amazon
Knowledge & Skills RequiredCustomer Service Skills:
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