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Delivery Station Liaison – DDT3 – South Lyon, Michigan, USA

South Lyon, Michigan Job ID: 200031506

The address for this location is:28415 Automation BlvdSouth Lyon, Michigan48393

The schedule for this role will be:Sunday-Thursday, 10:00AM-7:00PM OR Tuesday-Saturday, 10:00AM-7:00PM

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison, you will be responsible for:

- Communicating with customers directly by phone and by email

- Empathizing with and prioritizing customer needs

- Upholding company values in working with every customer

- Resolving issues and setting appropriate expectations with customers

- Clearly understanding and responding appropriately to the issues that customers present

- Consistently composing a grammatically correct, concise, and accurate written response to customers

- Approaching problems logically and with good judgment to ensure the appropriate customer outcome

- Making quick and effective decisions on behalf of the customer

- Working a flexible, full time schedule (40+ hours per week)

- Performing the following tasks:

  • Carry, lift, push and pull up to 49 pounds

  • Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long

  • Work in an environment where the noise level varies (personal protective equipment provided)

  • Work in an environment where the temperature may vary

Basic Qualifications

  • High School or equivalent diploma

  • Experience with Windows Operating Systems and Microsoft Outlook

  • Familiarity with multiple web browsers, window navigation and instant messenger tools

Preferred Qualifications

  • Previous experience in Customer Service

  • Ability to effectively prioritize work time to ensure efficiency

  • Experience working on a merchandising/brand ambassador team

  • Demonstrates integrity and has track-record of earning trust

    Amazon wants to make sure that all candidates have an equal opportunity to be considered for employment. If you have a disability and need to request an accommodation to participate in the application process, please contact us. Visit to contact us directly by phone or chat.

    Amazon is an Equal Opportunity Employer
    Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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