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Seasonal Central Dispatch Associate

Tempe, Arizona Job ID: 190020590

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.

The Central Dispatch Associate coordinates the delivery of customer orders between Amazon drivers, third-party companies, and Amazon Operators.

Shift Details:
  • This role is Flexible Part-Time
  • Scheduled days are posted weekly. You will be able to select the days you want to work. (Subject to business needs)
  • Ability to work nights, weekends and holidays
  • There are no guaranteed minimum weekly hours
  • Get shift requests and accept them right on your phone

What it’s like to work as a Central Dispatch Associate:
  • Coordinate rescue support between two drivers
  • Interpret information from different sources to determine best course of action to drive delivery success
  • Communicate with delivery partners ensuring on-time delivery
  • Coordinate with Amazon Station Operators to ensure routes dispatch timely and accurately
  • Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations
  • Identifies exceptions and escalates to management
  • Completes intra-window reports using standard tools/process
  • Candidates must be flexible to work weekends and/or evenings
  • All work is executed on a computer through Amazon proprietary software and Microsoft Office
Job Requirements
  • Strong Computer Skills
  • Strong writing Skills
  • Experience communicating with diverse audiences
  • Ability to learn quickly in a fast-paced environment
  • Candidates must be flexible to work weekends and/or evenings

Basic Qualifications
  • High School diploma or equivalent
  • Must be at least 18 years old

Preferred Qualifications
  • Strong computer skills using a transportation management system as well as Microsoft Office products.
  • Good teamwork mentality: able to build trustworthy and supportive working relationships.
  • Strong logical thinking, analytical skills, and problem solving skills.
  • Five years of experience in customer support and/or distribution operations.
  • Experience in transportation/dispatch industry is a plus.
  • Strong computer skills using a transportation management system as well as Microsoft Office products.
  • Ability to learn quickly in a fast-paced environment.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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