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Mandarin-Fluent Work from Home Customer Service Associate

United States
Requisition ID: 170009499

Mandarin-Fluent Work from Home Customer Service Associate

Virtual, United States

Job ID: 170009499

WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!

*Please note for this position the candidate must be fluent in Mandarin

In order to be considered for this position you must live in one of the following states: Arizona, Colorado, Illinois, Indiana, Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, Tennessee, West Virginia, Wisconsin, Virginia.


Who We Are

Since 1994, Amazon has evolved from a single retail website to become a global development platform as well as an e-commerce and publishing partner.

Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.

Because that's what being Earth's most customer-centric company is all about, and it's still Day One at Amazon.

Job Description

This is our work from home Mandarin fluent Customer Service Associate position! We are offering Full Time hours only.

The ideal, work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone & chat and we hope you can help us deliver customer obsessed results!

This job is an hourly position and pay rate nationwide is $10.00 per hour. The role includes paid training, bonus opportunity, and dedicated resources to support your ongoing growth and development. 

Our Virtual Contact Center is open from 3AM – Midnight Pacific Time.  Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times mandatory overtime, based on business needs. Associates may work up to, but no more than 60 hours a week.

Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!

Basic Qualifications
  • High School Diploma, GED, or equivalent
  • Must live in one of the following states; Arizona, Colorado, Illinois, Indiana, Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, Tennessee, West Virginia, Wisconsin, Virginia.
  • Must speak fluent Mandarin
  • Basic typing, phone, and computer navigation skills
  • Ability to navigate the Internet, email, and Instant Messenger tools
Preferred Qualifications:
  • 1+ years in a service environment dealing with the public 

​Amazon is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Vet

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