Seasonal Full Time Customer Service Associate
Kennewick, Washington Job ID: 210069310Apply now
While Amazon is a global company, this role will be positioned at our Kennewick, WA site located at 7011 W Canal Drive, Suite G Kennewick, WA. 99336. Due to current COVID restrictions, you will work virtually until otherwise notified by your manager. Once you are notified of your return to site date you will be expected to work on site from that date forward. Please note our Kennewick, WA site remains open with physical distancing, cleaning and sanitization, and other safety measures in place.
In order to be considered for this position, your ZIP code must be within 50 miles of the address listed above.
What is Amazon Customer Service All About?
Earth’s most customer-centric company is seeking bright, articulate, detailed applicants with a passion to help our customers and make them smile. An Amazon Customer Service Associate (CSA) is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. We are seeking candidates who enjoy problem solving, supporting customers with issues like: late packages, damaged items, promotions, returns/refunds, and much more! The majority of time spent with customers will be via phone, but you may also be required to support email and chat. Associates use a variety of tools to navigate, research, review solutions, and communicate them effectively to a variety of customers in a fun and fast-paced company. The typical associate is handling phone contacts with customers up to 8-10 hours a day (full-time) in a high volume environment and my interact with customers using both text and email.
When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
Check out our Leadership Principle's here: https://www.amazon.jobs/en/working/working-amazon Thank you for your interest in joining our teams!
What is a Full-Time position in Customer Service?
Our Kennewick, WA customer service site is open from 5:00am – 10:00pm As a Seasonal Full Time Amazon Customer Service employee your work schedule could fall anywhere in between these hours, and may often require one or both weekend days.You will be expected to work 40 hours per week in this role, with the additional expectation to work up-to 60 hours a week if there is a business need, large-scale event, or if peak season requires.
Working hours for all associates increase substantially during our Peak season(s) and can increase during other times of the year due to business needs. In order to support our customers, vacation requests are not granted during our Peak season(s) and identified blackout periods unless otherwise required by law. You may also be required to work on any/all major holidays.
*Seasonal employees may remain with Amazon in a temporary capacity for up to nine months, or a shorter period of time depending on business need.
Except as otherwise required by law, this role pays $15.00 per hour.
You must NOT be a current Amazon employee. If you are an internal applicant, please reach out to your local HR representative to discuss transfer eligibility.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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